Privacy Policy

1. Introduction

Paw Prints Large Format Printing ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our printing services, visit our website, or communicate with us.

This policy is compliant with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa. By using our services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and physical address
• Business Information: Company name, business address, and VAT number (if applicable)
• Artwork and Design Files: Images, logos, and documents you provide for printing
• Order Information: Details about the products and services you request
• Communication Records: Emails, WhatsApp messages, and phone call records
• Payment Information: Payment method details (we do not store complete credit card information)

3. How We Collect Information

We collect personal information through:

• Direct communication (email, WhatsApp, phone, in-person)
• Our website quote request form
• Order forms and contracts
• Artwork and file submissions

We do not use cookies or tracking technologies on our website that collect personal information.

4. How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfil your printing orders
• To communicate with you about your orders, quotes, and enquiries
• To provide customer support and after-sales service
• To maintain accurate business and accounting records
• To comply with legal and tax obligations
• To send occasional service updates or promotional communications (only with your consent)

5. Legal Basis for Processing (POPIA)

Under POPIA, we process your personal information based on:

• Consent: When you voluntarily provide your information for quotes or orders
• Contractual necessity: To fulfil our obligations under our service agreement with you
• Legal obligation: To comply with tax, accounting, and other legal requirements
• Legitimate interest: To operate our business efficiently and provide quality service

6. Sharing of Information

We respect your privacy and do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Courier and delivery services: To fulfil delivery of your printed products (name, phone number, and delivery address only)
• Legal requirements: When required by law, court order, or government regulation
• Business transfers: In the event of a business sale, merger, or acquisition

7. Data Security

We implement reasonable technical and organisational measures to protect your personal information against:

• Unauthorized access or disclosure
• Accidental loss or destruction
• Unlawful processing

These measures include secure file storage, password protection, and limiting access to personal information to authorized personnel only.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including:

• Order records: 5 years (for tax and accounting purposes)
• Quote enquiries: 1 year (unless you request deletion)
• Artwork files: 6 months after order completion (unless you request earlier deletion)

After the retention period expires, we securely delete or anonymize your personal information.

9. Your Rights Under POPIA

As a data subject under POPIA, you have the following rights:

• Right of access: Request access to your personal information we hold
• Right to correction: Request correction of inaccurate or incomplete information
• Right to deletion: Request deletion of your personal information (where legally permissible)
• Right to object: Object to the processing of your personal information
• Right to withdraw consent: Withdraw your consent at any time
• Right to lodge a complaint: Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us at hans@paw-prints.co.za or 060 988 3246.

10. Cookies

Our website does not use cookies to collect personal information. We may use essential cookies necessary for the website to function properly (such as form submission handling). These cookies do not track your browsing activity or store personal data.

11. Third-Party Links

Our website may contain links to third-party websites (such as our Facebook page or WhatsApp). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

12. Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised effective date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: hans@paw-prints.co.za
• Phone: 060 988 3246
• Business Name: Paw Prints Large Format Printing
• Location: Gauteng, South Africa

You also have the right to lodge a complaint with the Information Regulator of South Africa:

• Website: inforegulator.org.za
• Email: inforeg@justice.gov.za

Effective Date: 6 May 2025
Last Updated: 6 May 2025